Wachawa Mobil Services Cancellation & Rescheduling PolicyAt Wachawa Mobil Services, we value your time and ask that you respect ours. Because we are a mobile, one-person service, each appointment is reserved specifically for one customer. Please review this policy before scheduling.
Cancellations:
Customers must cancel or reschedule at least 24 hours before the scheduled appointment time.
Cancellations made with less than 24 hours’ notice may result in a cancellation fee or loss of deposit, if a deposit was required at booking.
Same-Day Cancellations:
Same-day cancellations are not guaranteed to be refunded or rescheduled without a fee.
This includes cancellations due to:
Change of plans
Customer no longer being available
Vehicle no longer being accessible
Customer choosing not to continue with the service
Failure to confirm appointment details when requestedNo-Show Policy:
A no-show occurs when the customer is not present, cannot be reached, or the vehicle is not available at the scheduled appointment time.
If a customer is a no-show, the appointment may be canceled, and any deposit or booking fee may be forfeited.
Late Arrival or Delayed Access:
Customers are responsible for making sure the vehicle is available at the scheduled time.
If access to the vehicle is delayed by more than 15 minutes, the appointment may be shortened, rescheduled, or canceled at the discretion of Wachawa Mobil Services.
Delays may include:
Customer not being present
Vehicle locked or inaccessible
Vehicle located in a restricted area
No permission to perform service at the location
Customer not responding to calls or messagesWeather-Related Cancellations:
Because this is a mobile detailing service, weather may affect the ability to safely and properly complete the appointment.
Wachawa Mobil Services reserves the right to reschedule or cancel service due to unsafe or unsuitable weather conditions, including but not limited to:
Rain
Thunderstorms
Lightning
High winds
Extreme heat
Freezing temperatures
Snow or ice
Flooding
Severe weather warningsConditions that may affect safety, equipment, chemicals, or service quality:
If weather prevents the appointment from being completed, the customer will be contacted as soon as possible to reschedule.
Weather-related cancellations made by Wachawa Mobil Services will not be treated as customer cancellations.
Customer Weather Concerns:
If a customer wishes to cancel or reschedule due to weather concerns, they must notify Wachawa Mobil Services as soon as possible.
If the customer cancels due to weather but service is still possible and safe to perform, standard cancellation rules may apply.
Service Location Requirements:
Customers must provide a safe, legal, and accessible location for service.
The appointment may be canceled or rescheduled if:
The service location is unsafe
The vehicle cannot be legally serviced at the location
There is not enough space to work
The area has restrictions against mobile detailing
The location prevents proper setup or completion of service
The technician is asked to work in unsafe or unreasonable conditionsIf the location is unsuitable upon arrival, the appointment may be canceled and cancellation fees may apply.
Water, Power, and Access Requirements:
If water, power, parking, shade, garage access, gate access, or other required access was discussed before the appointment, the customer is responsible for making sure it is available at the scheduled time.
If required access is unavailable and the service cannot be completed, the appointment may be canceled, rescheduled, or modified.
Additional fees may apply if extra time, travel, or setup is required.
Emergency Cancellations:
We understand that emergencies happen. Emergency cancellations will be reviewed on a case-by-case basis.
Wachawa Mobil Services reserves the right to request documentation or decline repeated emergency cancellation requests.
Business-Initiated Cancellations:
Wachawa Mobil Services may cancel or reschedule an appointment due to,
Weather
Illness
Emergency
Equipment issues
Vehicle or travel issues
Safety concerns
Scheduling conflicts
Conditions outside of our controlIf Wachawa Mobil Services must cancel, the customer will be contacted as soon as possible and offered the next available appointment.
Rescheduling:
Rescheduling is subject to availability.
Customers who reschedule with proper notice may move their appointment to a new available date and time.
Repeated rescheduling may require a new deposit or full prepayment before another appointment is confirmed.
Deposits and Booking Fees:
Deposits or booking fees may be required to secure an appointment.
Deposits are applied toward the final service total unless otherwise stated.
Deposits may be non-refundable if:
The customer cancels late
The customer is a no-show
The vehicle is not available
The service location is unsuitable
The customer repeatedly reschedules
The customer fails to provide required access or informationTravel and Service Area Disruptions:
Appointments may be affected by traffic, road closures, unsafe driving conditions, construction, accidents, or other travel-related delays.
Wachawa Mobil Services will make reasonable efforts to notify the customer of any delay. If the delay prevents the appointment from being completed, the appointment may be rescheduled.
Vehicle Condition or Service Changes:
The customer is responsible for providing accurate information about the vehicle and requested service.
If the vehicle condition is significantly different than described, the service may require additional time, additional cost, modification, or rescheduling.
This may include:
Excessive dirt, mud, sand, pet hair, stains, odor, mold, biohazard material, or trash
Larger vehicle size than booked
Additional services requested at arrival
Conditions that make the service unsafe or unreasonable to completeWachawa Mobil Services reserves the right to refuse or stop service if the vehicle condition creates a safety, health, or service quality concern.
Right to Refuse or Cancel Service:
Wachawa Mobil Services reserves the right to refuse, cancel, or stop service at any time due to:
Unsafe conditions
Harassment, threats, or disrespectful behavior
Unreasonable demands
Unapproved service changes
Inaccurate booking information
Lack of required access
Any condition that prevents safe or professional completion of the serviceRefunds:
Refunds are not guaranteed for late cancellations, no-shows, inaccessible vehicles, unsuitable locations, or customer-related disruptions.
If Wachawa Mobil Services cancels and the appointment cannot be rescheduled, any refund due will be reviewed based on the situation and any work already performed.
Agreement:
By scheduling an appointment with Wachawa Mobil Services, the customer agrees to this Cancellation & Rescheduling Policy.
This policy is in place to protect both the customer and the business, maintain fair scheduling, and ensure each appointment can be completed safely, professionally, and on time.